Privacy Policy

1. Data Controller

• Entity: Chill & Pet

• Location: Leon, Guanajuato, Mexico.

• Contact Email: itzaegarza@yahoo.com

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2. Purpose and Data Retention
We process your personal data to manage wholesale inquiries, retail partnerships, and video consultation bookings. Your information will be stored only for as long as necessary to fulfill these specific purposes or until you request its erasure.

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3. Legal Basis for Processing
The processing of your data is based on your explicit consent, provided when you submit our contact or booking forms. You have the right to withdraw this consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

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4. International Data Transfers
As Chill & Pet is located in Mexico, your personal data will be transferred and processed outside the European Economic Area (EEA) and the United Kingdom. We ensure a level of data protection equivalent to European and UK standards by implementing appropriate safeguards, including Standard Contractual Clauses (SCCs), to ensure the security and confidentiality of your information.

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5. Third-Party Content and Cookies
This website features embedded content from YouTube. By interacting with these videos, YouTube (Google LLC) may deploy marketing cookies to track engagement and serve personalized content. These activities are subject to Google’s Privacy Policy.

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6. Your Rights
Under the GDPR and UK GDPR, you have the following rights:

• Right to access, rectify, or request the erasure of your personal data.

• Right to restrict or object to the processing of your data.

• Right to data portability.

• Right to withdraw your consent at any time.

To exercise any of these rights, please contact us at itzaegarza@yahoo.com.

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7. Right to Lodge a Complaint
If you consider that the processing of your personal data infringes data protection regulations, you have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner’s Office (ICO) in the UK or the Agencia Española de Protección de Datos (AEPD) in Spain.